Refund & Cancellation Policy

Most products at Srotas Space are built to order. Once production begins, materials are cut and shaped specifically for you — which is why our cancellation and refund terms differ from off-the-shelf retail.

Cancellation

• Within 24 hours of order confirmation — full refund of your advance, no questions asked.
• 24–72 hours after confirmation — 75% refund (we may have already cut sheet stock for your order).
• After production has begun — 50% of advance is non-refundable. The remaining 50% is refunded only if we can repurpose the work-in-progress.
• After production is complete — full advance is non-refundable, but you can swap the order for an equivalent-value item from our catalogue.

Refund timeline

Approved refunds are processed within 7 business days via the original payment method (UPI, bank transfer, or cash). You will receive a confirmation message once processed.

Returns

• Manufacturing defect — visible on delivery. Inspect before signing the delivery note. We replace or repair at no charge.
• Damage in transit — note it on the delivery sheet and notify us within 24 hours. We will repair or replace.
• Wrong item delivered — full replacement or refund at our cost.
• Change of mind — for standard non-customized items, return within 7 days in unused condition. Return shipping is at your cost; refund is 90% of order value (10% restocking fee).
• Custom items — cannot be returned for change of mind, only for defects.

What is not covered

• Damage from misuse, overloading, or accidents after delivery.
• Normal wear and tear (minor scratches, hardware loosening).
• Modifications made to the product after delivery.

How to request a refund or return

1. Contact us on WhatsApp at +91 76667 66517 with your order details and photos of the issue.
2. We respond within 24 hours with next steps.
3. For approved cases, refund is processed in 7 business days.

Contact

Email hello@srotas.space or call +91 76667 66517 for any refund or return queries.